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Margaret Norman & Associates
Margaret Norman & Associates
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    • COUNSELORS
    • SERVICES
    • GROUPS
    • NEW CLIENTS
    • CONTACT
    • RESOURCES
    • E-NEWS
  • HOME
  • COUNSELORS
  • SERVICES
  • GROUPS
  • NEW CLIENTS
  • CONTACT
  • RESOURCES
  • E-NEWS

Terms of Service

Effective December 18, 2025

 

Welcome to the website of Margaret Norman & Associates, P.C. (“we,” “us,” or “our”). By accessing or using this website, you agree to the following Terms of Service (“Terms”). If you do not agree with these Terms, please do not use this website.


Website Use

This website is provided for informational and educational purposes only. Use of this website does not create a therapist-client relationship and is not a substitute for professional mental health care. You agree to use this website in a lawful manner and not to interfere with the operation, security, or accessibility of the site.


Emergency or Crisis Services

This website and any associated text messaging services are not intended for emergency or crisis communication. If you are experiencing a mental health emergency or are in immediate danger, call 911 or contact the 988 Suicide & Crisis Lifeline by calling or texting 988.


Services and Programs

Margaret Norman & Associates, P.C. provides clinical therapy services as well as educational classes, workshops, and wellness-related programs. Availability, scheduling, pricing, and participation requirements may change at any time. Registration for services or programs does not guarantee availability and may require confirmation.


SMS Text Messaging Terms

By providing your mobile phone number and opting in, you consent to receive SMS text messages from Margaret Norman & Associates, P.C. Messages may include:

  • Appointment reminders and confirmations
  • Class or workshop registration confirmations
  • Schedule updates or changes
  • Practice-related notifications
  • Occasional educational or wellness-related information
  •  Clinical communication when sent through our secure messaging system
     

Message Frequency

Message frequency varies but typically ranges from 4-10 messages per month, depending on your interaction with the practice.


Message and Data Rates

Message and data rates may apply, depending on your mobile carrier and plan.


Opt-Out

You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation message indicating that you have been unsubscribed.


Help

For assistance, reply HELP to any message or contact us using the information below.

 

HIPAA-Compliant Clinical Messaging

Margaret Norman & Associates, P.C. uses a HIPAA-compliant secure SMS messaging platform provided through Richmond Telecom. When messages are sent through this secure system, they may be used for appropriate clinical communication at the discretion of the practice.


Standard Text Messaging

Standard, unsecured SMS messaging should not be used to initiate or recall sensitive clinical discussions unless explicitly directed by the practice through its secure messaging system. Clients are encouraged to follow guidance provided by the practice regarding appropriate use of secure messaging for clinical communications and matters.


Consent

SMS consent is not required to receive clinical services. Consent may be provided via website forms, class registrations, or verbal authorization.


Confidentiality and Secure SMS Messaging

Margaret Norman & Associates, P.C. is committed to protecting client privacy and confidentiality. We utilize a HIPAA-compliant secure SMS messaging platform through Richmond Telecom to support appropriate clinical and non-clinical communication.


While secure messaging is available, clients should follow guidance provided by the practice regarding when and how SMS messaging is used for clinical matters. Messages sent outside of the secure messaging system are not intended for sensitive or emergency communication.

For urgent or crisis situations, SMS messaging should not be used. Clients are encouraged to use approved communication methods designated by the practice for sharing sensitive personal or health information.


Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

Privacy Policy: https://margaretnormanpc.com/privacy-policy


We do not sell, rent, or share personal information for marketing purposes.


Intellectual Property

All content on this website, including text, images, logos, graphics, and design elements, is the property of Margaret Norman & Associates, P.C. or its licensors and is protected by applicable intellectual property laws.


You may not reproduce, distribute, or use website content without prior written permission.


Third-Party Links

This website may include links to third-party websites for convenience or informational purposes. We are not responsible for the content, accuracy, or privacy practices of third-party sites.


Limitation of Liability

To the fullest extent permitted by law, Margaret Norman & Associates, P.C. shall not be liable for any damages arising from your use of this website or reliance on its content.


Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of the website constitutes acceptance of the revised Terms.


Contact Information

If you have questions about these Terms or our services, please contact:


Margaret Norman & Associates, P.C.
5412 Glenside Drive, Suite B
Richmond, VA 23228

Email: mna5412@therapysecure.com

Phone: (804) 741-4300
Website: https://margaretnormanpc.com

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Margaret Norman & Associates

5412-B Glenside Drive, Richmond, VA 23228, US

(804) 741-4300

The contents of this site are for informational and educational purposes  only. Nothing on this website is intended to be a substitute for professional psychological, psychiatric or medical advice, diagnosis, or  treatment.

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